Swami
Telly Talk Supreme
LV
1
- Messages
- 11,049
- Reaction score
- 7,623
- Awards
- 3
- Location
- Ballymoney, Co Antrim
- Member Since
- April 2006
I have been having terrible trouble with my landline/broadband and I am fed up to the teeth of being fobbed off by British Telecom and passed off to their Indian call centres.
How can someone in Indian seriously detect a fault in rural Northern Ireland?
Why, oh why can't there be local call centres with local knowledge?
If the situation was reversed, in no way would I be confident about dealing with a query with a customer from India (I emphasise this is a criticism of BT's policy), so why are they providing such a poor service?
Swami
How can someone in Indian seriously detect a fault in rural Northern Ireland?
Why, oh why can't there be local call centres with local knowledge?
If the situation was reversed, in no way would I be confident about dealing with a query with a customer from India (I emphasise this is a criticism of BT's policy), so why are they providing such a poor service?
Swami