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<blockquote data-quote="Rove" data-source="post: 304353" data-attributes="member: 100"><p>A work colleague causing nothing but grief for customers and team members but thinks she is doing nothing wrong. Again today a customer approached me thinking I was the Store Manager and wished to put in a complaint about the aforementioned team member. I informed the elderly lady I would call the manager out for her. I could see the lady was quite distressed so calmed her while the manager arrived. When said manager arrived I simply said, &quot;The lady would like to speak with you about the team members behaviour.&quot; I left them. All this was happening in full view of the team member and I could sense she didn&#039;t like what was happening. When the manager went and spoke with the team member she told him she feels stressed because someone at work is spreading rumours about her. A poor excuse in my book. Then she had the audacity to tell the manager I was probably &quot;egging on&quot; the customer to complain. Well the manager didn&#039;t appreciate that one bit and told her to get in the office. How do I know this? Because another team member heard it and came and told me. Guess who is lodging a formal complaint right now to HR? Me.</p></blockquote><p></p>

[QUOTE="Rove, post: 304353, member: 100"] A work colleague causing nothing but grief for customers and team members but thinks she is doing nothing wrong. Again today a customer approached me thinking I was the Store Manager and wished to put in a complaint about the aforementioned team member. I informed the elderly lady I would call the manager out for her. I could see the lady was quite distressed so calmed her while the manager arrived. When said manager arrived I simply said, "The lady would like to speak with you about the team members behaviour." I left them. All this was happening in full view of the team member and I could sense she didn't like what was happening. When the manager went and spoke with the team member she told him she feels stressed because someone at work is spreading rumours about her. A poor excuse in my book. Then she had the audacity to tell the manager I was probably "egging on" the customer to complain. Well the manager didn't appreciate that one bit and told her to get in the office. How do I know this? Because another team member heard it and came and told me. Guess who is lodging a formal complaint right now to HR? Me. [/QUOTE]

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