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<blockquote data-quote="Daniel Avery" data-source="post: 294923" data-attributes="member: 27">Cynical as it sounds, let&#039;s face facts: that store isn&#039;t going to hire more cashiers just because they have lines occasionally.&nbsp; Installing the self-check registers gives the customers another option to pay and get out.&nbsp; It&#039;s a nice thing to do, since otherwise, they&#039;re just going to leave you standing in line longer.&nbsp; The managers get rewarded (bonuses) for keeping labor dollars below the projections of the corporation&#039;s bean-counters, and get fired for going over them.&nbsp;&nbsp; Blowing up the labor budget is probably the easiest way to get fired in retail---and the most frequent reason they do.Why can&#039;t they just open more registers?&nbsp; Because only certain employees know how to operate them, and if they&#039;re not scheduled to be there operating them already, they&#039;re at home.&nbsp; You&#039;ll have to page much louder.&nbsp; There&#039;s an old joke about WalMart having 25 registers but only having three of them open at any given time.&nbsp; That&#039;s because the 25 registers is the projection of what that store needs for the very busiest days of the year (day before Thanksgiving, day before Christmas), not everyday business.&nbsp; The other registers are there all year even when they only need them a few days per year.&nbsp; They would never schedule 25 cashiers at the same time on any other days since 1) they likely don&#039;t have 25 cashiers hired in total, and 2) the whole &quot;you&#039;re fired for blowing up the labor budget&quot; thing hangs over their heads daily.So the old boilerplate about &quot;I don&#039;t use the self-checks because they take away jobs from cashiers&quot; represents a lack of understanding about how stores are scheduled these days.&nbsp; No cashiers were fired to make way for a self-check...the turnover is so frequent in these jobs that they only have to wait for someone to quit or be fired for any number of reasons unrelated to the arrival of new technology.&nbsp; They might cut hours at the slowest times (opening/closing hours) but usually those workers are simply shifted to the busier hours of mid-day, and the self-check registers are the main option for the early/late customers.</blockquote>

[QUOTE="Daniel Avery, post: 294923, member: 27"] Cynical as it sounds, let's face facts: that store isn't going to hire more cashiers just because they have lines occasionally. Installing the self-check registers gives the customers another option to pay and get out. It's a nice thing to do, since otherwise, they're just going to leave you standing in line longer. The managers get rewarded (bonuses) for keeping labor dollars below the projections of the corporation's bean-counters, [I]and get fired for going over them. [/I]Blowing up the labor budget is probably the easiest way to get fired in retail---and the most frequent reason they do. [I]Why can't they just open more registers? [/I]Because only certain employees know how to operate them, and if they're not scheduled to be there operating them already, they're at home. You'll have to page much louder. There's an old joke about WalMart having 25 registers but only having three of them open at any given time. That's because the 25 registers is the projection of what that store needs for the very busiest days of the year (day before Thanksgiving, day before Christmas), not everyday business. The other registers are there all year even when they only need them a few days per year. They would never schedule 25 cashiers at the same time on any other days since 1) they likely don't have 25 cashiers hired in total, and 2) the whole "you're fired for blowing up the labor budget" thing hangs over their heads daily. So the old boilerplate about "I don't use the self-checks because they take away jobs from cashiers" represents a lack of understanding about how stores are scheduled these days. No cashiers were fired to make way for a self-check...the turnover is so frequent in these jobs that they only have to wait for someone to quit or be fired for any number of reasons unrelated to the arrival of new technology. They might cut hours at the slowest times (opening/closing hours) but usually those workers are simply shifted to the busier hours of mid-day, and the self-check registers are the main option for the early/late customers. [/QUOTE]

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